Turnaround

Orders placed with Monster Vape Labs (DBA Jam Monster Liquids, Jam Monster, The Custard Shoppe) will be shipped within 2 business days (normally quicker). The exceptions to this are postal holidays, and special circumstances, which will be announced via our social media outlets.  If our orders exceed our current capacity and prevent us from meeting the promised turnaround, we will update the content of this section of our site accordingly.

Domestic Shipping

Domestic orders are shipped with one of two shipping options:

First Class Mail (includes domestic tracking):  Delivery takes approximately 3-6 days from ship date for domestic orders*.

Priority Mail (includes domestic tracking):  Delivery takes approximately 2-3 days from ship date for domestic orders*.

*The shipping times are NOT guaranteed and may be affected by weather, errors on the part of the postal service, etc.  We do guarantee that your package will be shipped in accordance with the Turnaround section listed above, but Monster Vape Labs cannot control the courier service once the order has been shipped.  

International Shipping

International orders are shipped with one of two shipping options:

• USPS First Class International (Includes tracking, but tracking does not continue once the package has left the US for most countries):  Delivery takes approximately 10-21 days from ship date for international orders*.  The USPS First Class International shipping option is not available in all countries
• *International shipping times are NOT guaranteed and may be affected by weather, errors on the part of the postal service/FedEx, customs delays, etc.  

NOTE TO INTERNATIONAL BUYERS:  ORDER AT YOUR OWN RISK!  Please make sure you are familiar with your country’s e-liquid and e-cigarette customs/importation laws before ordering from Monster Vape Labs (DBA Fresh Juice Co., Fresh Juice Company)!  We will not be held responsible for orders seized by customs, and we will not falsify customs forms to accommodate any orders.  Customs forms will all be marked honestly, with accurate product and product value details in accordance with US Federal Law.  In addition, International orders may be subject to import taxes and duty fees.  The customer is responsible for paying these charges.

International Mail/Freight Forwarding Services

Monster Vape Labs (DBA Jam Monster Liquids, Jam Monster, The Custard Shoppe) takes great care in packaging and shipping orders so they arrive safely, and in a timely manner.  We guarantee that they will arrive safely and undamaged.  However, for customers choosing to ship their order to a mail, package, or freight forwarding service (Shipito, MyUS, MyParcel, etc.) this guarantee is voided once the package arrives safely and undamaged with the forwarding service’s US address.  These services typically repackage our products.  Therefore, we cannot be held responsible for damages and other issues that occur after initial delivery.  Once the order has arrived safely, intact, and in its entirety to the shipping address provided on your order, Monster Vape Labs (DBA Jam Monster Liquids, Jam Monster, The Custard Shoppe) is no longer responsible for the delivery of and/or condition of the order, including issues with loss, damages and breakage, customs seizure, missing items, etc.

Order Tracking

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information.

• If your package is shipped via USPS, you can track your package by entering your tracking number at https://tools.usps.com/go/TrackConfirmAction!input.action
• Note:  On international orders, not all shipping methods will continue to track once they leave the US.  See International Shipping above for more details.

Shipping Rates

The rate charged for the shipping of your order is based on the approximate weight and size of the products ordered, and your location.  Before the final checkout you will be shown the cost of shipping, at which point you can choose whether or not to proceed with your order.

Pre-Orders

Some products may be purchased as a pre-order with an estimated date of receipt of stock given to you before your order.  The estimated date given at time of order is subject to change, as it is only an estimate. If our orders exceed our current capacity and prevent us from turnaround in a reasonable time, we will update the content of this section of our site accordingly.